Privacy Policy
Last updated: 08/06/2026
This Privacy Policy explains how Lowflo Limited (“Lowflo”, “we”, “us” or “our”) collects, uses and protects your personal data when you visit https://lowflo.ie (the “Website”), contact us, request a quote, or use our water management and leak detection services.
We are committed to protecting your privacy and handling your personal data in line with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Irish Data Protection Act 2018.
1. Who we are
The data controller responsible for your personal data is:
Lowflo Limited Registered in Ireland, company number 535360 Registered office: 32c Rosemount Park Drive, Rosemount Business Park, Dublin 11, D11 HD9C
European Headquarters: Unit 1A, Waterfall Road, Bishopstown, Co. Cork, Ireland
Dublin Office: 32c Rosemount Park Drive, Rosemount Business Park, Dublin 11, D11 HD9C
Email: info@lowflo.ie Cork: 021 601 1500 | Dublin: 01 414 0506 | Freephone: 1800 220 220
If you have any questions about this policy or how we handle your data, please contact us using the details above.
2. The personal data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Contact and enquiry data — your name, email address, phone number, company name and the content of any message you send us through our contact forms, by email or by phone.
- Quote and service data — information you provide when requesting a quote or service, including site address, property or facility details, and details of the issue you need help with.
- Live chat data — if you use the live chat on our website, we collect your name, email address (where provided) and the content of your chat.
- Technical and usage data — IP address, browser type, device information, the pages you visit and how you use the Website, collected through cookies and similar technologies (see Section 5).
- Correspondence — records of communications between you and us.
We do not intentionally collect special categories of personal data (such as health or biometric data) through the Website.
3. How we collect your data
We collect personal data when you:
- complete one of our contact forms on the Website;
- use the live chat on the Website;
- contact us by email, phone or social media;
- engage us to provide a service;
- browse the Website (via cookies and analytics).
4. Why we use your data and our legal basis
Under the GDPR we must have a lawful basis for processing your personal data. The bases we rely on are set out below.
| Purpose | Legal basis |
|---|---|
| Responding to your enquiries and providing quotes | Taking steps at your request prior to entering a contract; legitimate interests |
| Handling live chat conversations | Taking steps at your request prior to entering a contract; legitimate interests |
| Providing our services and managing our contract with you | Performance of a contract |
| Maintaining our customer relationship records | Legitimate interests |
| Improving and securing the Website through analytics | Consent (for non-essential cookies); legitimate interests |
| Meeting legal, tax and accounting obligations | Compliance with a legal obligation |
Where we rely on legitimate interests, our interest is in operating, promoting and improving our business and responding to people who contact us, balanced against your rights and freedoms.
5. Cookies and tracking
The Website uses cookies and similar technologies. Cookies are small text files placed on your device that help the Website function and help us understand how it is used.
We use:
- Strictly necessary cookies — required for the Website to operate and to provide core functionality.
- Analytics cookies — we use Google Analytics (via Google Tag Manager) to understand how visitors use the Website so we can improve it and measure the performance of our advertising. These run only where you have given consent.
- Live chat cookies — our live chat provider may set cookies to enable the chat widget and remember your conversation.
Non-essential cookies are only set after you give consent through our cookie banner. You can change or withdraw your consent at any time through the cookie settings on the Website, and you can manage or delete cookies through your browser settings.
The Website also embeds Google Maps on our contact page, which may set cookies controlled by Google.
A full list of the cookies we use is available in our cookie banner / cookie settings.
6. Who we share your data with
We do not sell your personal data. We share it only where necessary with:
- Service providers who process data on our behalf, including our website hosting provider, our analytics provider (Google), our live chat provider (tawk.to), our customer relationship management (CRM) provider (OnePageCRM), and our IT service providers. These providers act under written data processing agreements and may only use your data on our instructions.
- Professional advisers such as accountants and legal advisers, where necessary.
- Public authorities or regulators, where we are required to do so by law.
7. International transfers
Some of our service providers (for example, Google and tawk.to) may process data outside the European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or the EU–US Data Privacy Framework, so that your data receives an equivalent level of protection.
8. How long we keep your data
We keep personal data only for as long as necessary for the purposes set out in this policy, including to satisfy any legal, accounting or reporting requirements. In general:
- Enquiry, quote and live chat data: 24 months after last contact, unless you become a customer.
- Customer and service records: for the duration of our relationship and for 6 years afterwards to meet tax and legal obligations.
When data is no longer needed, we securely delete or anonymise it.
9. How we protect your data
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. While no online transmission is completely secure, we take reasonable steps to keep your data safe.
10. Your rights
Under the GDPR you have the right to:
- Access the personal data we hold about you;
- Request rectification of inaccurate or incomplete data;
- Request erasure of your data in certain circumstances;
- Restrict or object to our processing of your data;
- Request portability of your data;
- Withdraw consent at any time, where we rely on consent (this does not affect processing carried out before withdrawal).
To exercise any of these rights, contact us at info@lowflo.ie. We will respond within one month. There is normally no charge, and we may need to verify your identity before acting on a request.
11. Right to complain
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Irish supervisory authority:
Data Protection Commission 21 Fitzwilliam Square South, Dublin 2, D02 RD28 Website: www.dataprotection.ie Phone: +353 (0)1 765 0100 / 1800 437 737
We would, however, appreciate the chance to address your concerns first, so please do contact us.
12. Children’s privacy
The Website and our services are intended for businesses and adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.
13. Third-party links
The Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.
14. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.
15. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact:
Lowflo Limited Unit 1A, Waterfall Road, Bishopstown, Co. Cork, Ireland Email: info@lowflo.ie Phone: 021 601 1500